Our Cancellation Policy:

Cancellations and last minute rescheduling affects our therapists and potential clients. For these reasons, we have these policies in place.

To notify our staff of cancellations, or to reschedule an appointment, you may call or text us at (906) 869-0457. If we are unable to answer your call immediately, you may leave a voicemail or send us a text message to notify us of a need to modify you’re appointment. No call/no show appointments are taken seriously and you will be invoiced.

*CANCELLING OR RESCHEDULING MUST BE DONE 24-HOURS PRIOR TO YOUR SCHEDULED APPOINTMENT*

A reminder text and email will be sent to the number/email address on file 48 hours before each appointment. Please let us know promptly if for any reason you cannot make your scheduled time.

For Late Arrivals: A fee will not be charged, but your appointment will end at the previously scheduled time.

For Emergencies: When it comes to emergencies, bad weather, sickness occurring, etc. We understand the need to cancel for your safety and well-being and that of our staff. You will not be charged for cancelling under certain circumstances, but we do appreciate notice of need to cancel as soon as possible. 

We keep a waitlist & if we are able to fill the appointment after a last-minute cancellation or reschedule, you will not be charged a fee.

If you do not cancel or reschedule outside of the 24 hours prior to your appointment:
- 1st offense- 25% of service will be invoiced to you
- 2nd offense- 50% of service will be invoiced to you
- 3rd offense- 75% of service will be invoiced to you
Beyond 3 offenses, we will require you to prepay your session when booking and will retain 100% of payment in case of a no show.